Amber Wanner

In this episode, Kevin Daisey and Amber Wanner dig into why law firms are still losing cases at the first phone call. The big question is simple: should intake be handled by AI, a call center, or a real person who can build trust fast?

Amber shares how her background in tech recruiting led to building a gig economy platform for live phone intake, designed to connect callers with trained humans instantly. They explore why empathy, local knowledge, and lived experience can matter more than speed alone.

They also break down how the model can save firms money, improve retention, and fit both large and smaller practices.

• Why callers trust a real person more than AI
• How gig workers can handle intake on flexible schedules
• Why law firms can save money with pay-per-call intake
• How scripts, transcription, and case management updates work
• Why after-hours intake is a strong starting point
• How empathy can improve conversion and retention

For managing partners, this episode is a practical look at intake, client experience, and what really happens when a potential client calls your firm.